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RETURNS POLICY

Thank you for shopping at Staple Driver.

 
Return of an item in an unused state

If you would like to return a new & unused item you can, providing the item is returned within 30 days from the original date of purchase and it is returned by the customer at their cost with all the original packaging. We will refund you for this item(s) on its return. Please note we will only refund you for the item(s) returned not the postage costs. If you are returning an item that had free postage we will refund you for the item minus a delivery fee of £5.95 for standard items. This is a charge we had to pay to send your order out to you.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By email: sales@stapledriver.co.uk

 

We will reimburse you, no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Faulty Items

Any item that was faulty at the point of sale may be returned for free repair, replacement or refund, provided you have the original receipt or alternative proof of purchase and the faulty item is returned complete with all components. (All faults & defects must be reported within 48 hours from the time of delivery)

For items to be returned more than six months after the time of purchase the same above applies but in addition, evidence of fault at the time of sale will be required.

 

Please note that you will not be entitled to a repair, replacement or refund in respect of fair wear and tear. Please return the original and complete packaging, where applicable.

 

Faults developed within the warranty period

Our Drivers come with a 6 month manufacturer's warranty. If a product develops a fault within the warranty period, assistance will be provided by way of spares or a repair, depending on the type of product purchased. Wear and tear is not covered by the manufacturer's warranty and we will not be able to cover the cost of return for faults developed outside of the 30 day period.

 

Faults within 30 days

An exchange or refund will be issued providing the item is returned within 30 days from the original date of purchase.

 

Returns Information

To return an item by post you do not need to contact us, please let us know which item(s) you wish to return, and the details of any fault, along with your customer order number and your personal details within the returns form.

 

Please package your item(s) securely, returning in the original outer packaging where possible. All items returned by post are returned at your cost. You are advised to obtain a certificate of posting (available from all Post Offices at no charge) when returning items by post. If you post your item(s) back to us, we will endeavour to send you a replacement or refund your payment within 14 days, providing you have provided us with the necessary information inside the return parcel.

 

Please send all returns using the returns form below.

 

Cost of return

All returns to Staple Driver must be returned by the customer at the customers expense, but if you are returning an item that is faulty, damaged or has been sent in error and you expect us to cover the cost of return it must be sent with Royal Mail on our Tracked Returns service, if any other service is used we will only reimburse you the equivalent cost of it being sent with the Royal Mail Tracked Returns service. If your item is too large to be sent with this service please discuss this with us before returning. You must contact us and confirm that we will cover the cost of return before returning an item.

 

You will only be reimbursed once a manufacturer's defect/error has been confirmed and the original Post Office or equivalent receipt is sent to us. The receipt can be included with your return package or sent at a later date within a reasonable timescale.

 

For more information please see our terms & conditions.

(Your statutory consumer rights are not affected)

 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

 

By email: info@stapledriver.co.uk

How to return an item
Print

Start out by printing our returns form, you can do this by clicking here. If this is missing from your return it will severely delay the returns process.

Pack it

Package up the item(s) securely, this is important as the item must not be damaged on its way back to us. Don't forget to include the returns form or your refund will take longer to process.

Arrange a courier

We are currently unable to offer a returns service so recommend you contact a courier to arrange the return of the item(s).

Delivery

We will let you know once the goods arrive with us, we will aim to process the return within 1-3 working days so don't be alarmed if you don't hear from us immediately.

Last updated: March 1st, 2022

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